Albacross tells you the company. Captiwate puts a rep in front of them.
Albacross identifies the companies on your site, scores their intent and pushes them to your CRM, Slack and LinkedIn Ads for follow-up. Captiwate identifies companies and people — and then lets your team chat, call or video-call them while they’re still on the page.
Where Captiwate is different
Talk to them now, not in a sequence next week
Albacross identifies the company, scores its intent and then hands off: an alert to Slack or Teams, a row in your CRM, an AI email or LinkedIn sequence, a LinkedIn Ads audience. Captiwate does the identification and then lets your reps chat, call or video-call the visitor while they’re still on the page, with AI chat covering the hours nobody is online.
The person on the page, not a contact from a database
Albacross says it plainly: “We do not track individuals due to data privacy restrictions”. It matches IP addresses to companies and sells decision-maker contacts from a third-party database on credits. Captiwate identifies the visiting company and, where lawful, the person on the page, so your reps know who they are talking to before they say hello.
Priced on traffic, with nothing metered on top
Albacross tiers by identified companies per month (100 on Starter, 500 on Professional) and meters email and phone reveals with small monthly credit pools plus paid top-ups. Captiwate is one number — your monthly visitors — from $15,000/year, with unlimited seats, conversations and identified companies on every plan.
Feature comparison: Captiwate vs Albacross
Albacross is a company-level identification and intent platform for European B2B teams: reveal, score, alert, sequence, retarget. Captiwate covers the same identification and adds the layer that talks to the visitor.
| Feature | Captiwate | Albacross |
|---|---|---|
| Company-level visitor identification | Included | Included |
| Person-level visitor identification | Included | Does not track individuals; decision-maker contacts from a database, on credits |
| Intent scoring & segments | Included | Included |
| Real-time Slack / Teams alerts | Included | Included |
| Live chat with a human rep | Included | Not included |
| Live video calls & co-browsing | Included | Not included |
| AI chat, 24/7 | Included | Not included |
| Scheduling & click-to-meet | Included | Not listed publicly |
| Automated email & LinkedIn sequences | Not a Captiwate feature | Auto-Engage: AI-written, behaviour-triggered |
| LinkedIn Ads audiences from visitor data | Not a Captiwate feature | Matched Audiences; Professional and Organisation plans |
| HubSpot & Salesforce sync | Two-way, every plan | HubSpot from Professional; Salesforce on Organisation only |
| Pricing model | Monthly visitors — unlimited seats | Identified companies per month + email / phone credits |
| Compliance & data residency | SOC 2 Type II, ISO 27001, GDPR, CCPA; custom residency on Unlimited | GDPR & CCPA compliant; tracking data processed on AWS Ireland; certifications not listed publicly |
| Free trial | No — custom demo on your site | 14-day trial, no credit card |
| Starting price | $15,000/year (Grow) | €59/month billed yearly (€84 monthly) |
Swipe sideways to see both columns →
Last verified: 2026-09-04 against albacross.com/pricing, albacross.com, its Gain Insight, Auto-Engage and LinkedIn pages, the help-centre articles on individual identification and GDPR, the integrations collection and its data processing agreement. Feature availability as published by each vendor; “not listed publicly” means we could not find it on their pages. Albacross prices are in EUR on the billing basis shown on their pricing page.
Pricing: company caps and credits vs. one number
Albacross tiers its plans by identified companies per month and meters email and phone reveals with credits; the top tier is by quote. Captiwate sells annual plans on a single number — your monthly visitors — with nothing metered on top.
- Grow: $15,000/year, up to 20,000 monthly visitors
- Scale: $30,000/year, 20,000–100,000 monthly visitors
- Unlimited: Custom, 100,000+ monthly visitors
Billed annually. Unlimited seats, conversations, identified companies and co-browsing on every plan.
- Starter: €59/month billed yearly (€84/month monthly) — up to 100 identified companies/month, 10 email & 5 phone credits, Pipedrive, Slack / Teams
- Professional: €149/month billed yearly (€213/month monthly) — up to 500 identified companies/month, 25 email & 10 phone credits, adds HubSpot, Google Sheets, LinkedIn Ads, CSV export
- Organisation: “Talk to us” — 501 to 5,000+ identified companies/month, 75 email & 25 phone credits, adds Salesforce, webhooks, API, roles & permissions
14-day free trial, no credit card. Extra email and phone credits sold as add-ons (€0.11–€0.57 per credit depending on volume). Seat limits not listed publicly. As listed on albacross.com/pricing, verified 2026-09-04.
Which one fits your motion?
Both tools are honest about what they do, and both are built with GDPR in mind. Pick by what you want to happen after a company is identified.
“One thing that should get any business excited about Captiwate is when there is a call coming from a visitor. A user is calling the website — that is pretty cool, and that is the dopamine hit.”
Frequently asked questions
Can I migrate from Albacross to Captiwate?
Yes. Captiwate takes care of teams coming from Albacross financially and during the move. Setup is a single JavaScript snippet; you connect HubSpot or Salesforce, point alerts at Slack or Teams and rebuild your Albacross segments as Captiwate traffic segments and automation flows. Bring your current Albacross setup to a 30-minute walkthrough and leave with a plan.
How does Albacross pricing compare to Captiwate’s?
Albacross publishes Starter at €59/month billed yearly (€84/month monthly) for up to 100 identified companies a month and Professional at €149/month billed yearly (€213/month monthly) for up to 500; Organisation, from 501 companies a month, is “Talk to us”. Each plan includes a small pool of verified email and phone credits with paid top-ups (as listed on albacross.com/pricing, 2026-09-04). Captiwate is annual and priced on monthly visitors: Grow is $15,000/year up to 20,000 visitors, Scale is $30,000/year up to 100,000, Unlimited is custom — with unlimited seats, conversations and identified companies included.
Does Albacross identify the person on my site?
No. Albacross’s help centre states “We do not track individuals due to data privacy restrictions, however, we track companies and can provide the contact details of decision-makers within the company”. Those contacts come from a third-party database and use credits. Captiwate identifies the visiting company and, where lawful, the person on the page, and shows your reps that context before they start a chat, a video call or a co-browsing session.
Is Captiwate GDPR compliant, like Albacross?
Yes. Both are built for European traffic. Captiwate is GDPR and CCPA compliant, SOC 2 Type II and ISO 27001 certified, offers customizable data-privacy options and custom data residency on the Unlimited plan. Albacross states it is GDPR and CCPA compliant and its data processing agreement lists AWS in Ireland for tracking data. The difference between the two is not compliance; it is what your team can do once a visitor is identified.
Do I need both Albacross and Captiwate?
Usually not: Captiwate identifies visiting companies and people itself, so most teams replace Albacross outright. If you rely on Albacross for LinkedIn Matched Audiences or its Auto-Engage email and LinkedIn sequences, you can keep it for that and let Captiwate handle identification and the on-site conversation.
Is there a free trial?
No, a free trial is not available today. We offer a fully customized demo built around your website, so you can see how Captiwate would work on your live site before committing.
Do I need a developer to set up Captiwate?
No. Adding Captiwate is a single JavaScript snippet, similar to Google Analytics. Our team handles the full setup and most customers are live within minutes — no engineering resources required.
Want the numbers first? See pricing →
Switching from Albacross? Migration included.
We take care of teams coming from Albacross — financially and during the move. Bring your current setup to a 30-minute walkthrough on your own website and leave with a plan.
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