See What Your Customers See.
In Real Time.
Watch users navigate your product live, then jump in to guide them. No links, no downloads, no "can you share your screen?" Just seamless co-browsing that turns confusion into conversion.
"The best sales conversations happen when you can see exactly where the customer is stuck. Co-browsing removes the guessing — you're right there with them, in real time."
The Problems Co-Browsing Solves
Blind Conversations
Your sales rep is on a call, asking "what page are you on?" while the customer tries to describe a button they can't find. Half the call wasted on navigation instead of value.
Link Friction
"Let me send you a screen share link." Customer opens email, clicks link, downloads app, grants permissions... by the time it works, the moment's gone.
Missed Expansion Signals
A power user is exploring your enterprise features right now. Your team has no idea. By the time they fill out a form (if they do), they might already be evaluating competitors.
Guide Customers Through Your Product, Live.
Watch Users Navigate in Real Time
Perfect for catching expansion signals the moment they happen.
Request Screen Control (With Permission)
You're now seeing their exact view, ready to guide them.
Guide With Precision Tools
Take Over Navigation Click through pages for them. Show them exactly where to go. Ideal for walking users through complex flows or demonstrating features they haven't discovered.
Focus Pointer Highlight elements on their screen without taking control. Draw their attention to the right button, the right setting, the right next step.
Drawing Tools Circle, underline, annotate. Explain visually in real time. Perfect for onboarding, training, or walking through configurations.
Built for Product-Led Sales & Customer Success
Expand Accounts From Inside the Product
- See which users are hitting feature limits
- Watch when accounts explore enterprise functionality
- Engage during the moment of curiosity, not days later
- Guide them through the upgrade path, live
Resolve Support Issues in Minutes, Not Days
- See the problem firsthand — no more "can you send a screenshot?"
- Guide users through solutions in real time
- Turn support moments into relationship-building opportunities
- Reduce time-to-resolution dramatically
Zero Friction. Zero Setup (For Your Customers).
Other co-browsing tools require your customers to install extensions, click invite links, or grant complex permissions. By the time they're set up, the moment is lost.
Co-Browsing + Everything Else You Need.
Know who's browsing before you engage. Company name, user details, CRM data — all visible before you start the co-browse session.
Start with chat, escalate to co-browsing when needed. Seamless handoff, no context lost.
Add face-to-face to your co-browse session. Guide their screen while talking them through it.
Every co-browse session logged automatically. See the full history next time they visit.
Get notified when high-value accounts hit key pages. Then engage with chat, video, or co-browsing — whatever fits the moment.
Co-Browsing Use Cases
Product-Led Sales: Catch Expansion Signals Live
A user from a target account starts exploring your enterprise pricing page, then navigates to your API documentation.
You find out days later (if ever) when they submit a form. By then, they've also talked to your competitor.
Your rep sees the activity in real time, initiates a chat ("I see you're looking at our API — happy to walk you through it"), then co-browses to demonstrate the exact features they need.
Conversation happens at peak intent. Deal closes faster.
Customer Success: Resolve Issues in Real Time
A customer submits a ticket: "I can't find the export button."
Your team replies asking which page they're on. Customer responds hours later. Back and forth continues. Issue resolved in 2 days.
CS rep sees the customer is online, initiates chat, requests co-browse. Sees they're on the wrong page. Uses focus pointer to guide them to the right spot. Issue resolved in 3 minutes.
Customer delighted. Support ticket volume reduced. Relationship strengthened.
Onboarding: Guide New Users to Aha Moments
A new trial user signs up but gets stuck during initial setup.
User churns before experiencing value. You never know why.
Your team sees the user struggling on the setup page, proactively offers help via chat, then co-browses to walk them through configuration step by step.
User reaches activation. Trial converts to paid.
Frequently Asked Questions
When you request to co-browse, the customer sees a simple permission prompt in their browser. One click to approve, and you're connected. They can end the session at any time.
You can initiate co-browsing with any visitor who's currently on your site. For identified users (logged in or previously captured), you'll see their full context. For anonymous visitors, you'll see their browsing behavior and can identify them during the conversation.
No. Co-browsing works entirely in the browser. No downloads, no extensions, no plugins. This is a key advantage over traditional screen sharing tools.
Co-browsing shows you the customer's screen — it's not a two-way share. If you want to show them your screen, you can use Captiwate's screen sharing feature within a video call.
Yes, co-browsing is included in all Captiwate plans, but it’s only available upon request for now.
Absolutely. Co-browsing is powerful for customer success, support, and onboarding — any situation where seeing what the customer sees helps you help them faster.
Ready to See What Your Customers See?
