Captiwate your customers, not your budget
All the features you need for inbound, at a lower annual cost than Rep.ai (formerly Servicebell).
Why choose Captiwate?
Focus on inbound visitors
Rep.ai’s parallel dialer serves specific outbound motions, while we focus on providing value for converting inbound visitors.
Cost effective
Captiwate offers a comprehensive customer engagement platform that almost matches Rep.ai feature-for-feature, but at a fraction of the cost.
Seat-independent pricing
Captiwate is priced on the size of your funnel rather than the size of your team: $15,000/year for up to 20,000 monthly visitors, with unlimited seats and unlimited conversations included at every tier.
Pricing that’s affordable
In short, for inbound purposes, Captiwate’s full set-up costs less than half of what most enterprise vendors charge — and because seats are unlimited, the price does not climb every time you add a rep.
How Captiwate and Rep.ai really measure up
| Feature | Captiwate | Rep.ai (formerly Servicebell) |
|---|---|---|
| Live Chat | Included | Included |
| Visitor reveal | Included | Included |
| Intent data | Included | Included |
| Video Calls | Included | Included |
| Screen Sharing | Included | Included |
| AI-Powered Chatbots | Included | Included |
| Integration Capabilities | Included | Included |
| Simple Pricing | Included | Not applicable |
| Pricing | Starting from $1,250/mo | $2,000+ /mo |
Swipe sideways to see both columns →
“One thing that should get any business excited about Captiwate is when there is a call coming from a visitor. A user is calling the website — that is pretty cool, and that is the dopamine hit.”
Get started in three easy steps
It’s that simple. No lengthy setup process, no hidden fees.
Book a demo and integrate our script
Start revealing your visitors and score them based on intent
Start turning them into pipeline quickly and reliably
Frequently asked questions
Do I need Captiwate if I already use a CRM like Hubspot or Salesforce?
Yes, Captiwate complements your CRM by capturing leads and converting them into demo bookings, with seamless data synchronization for effective follow-ups.
Do I need technical expertise to set up Captiwate?
No technical expertise is required; simply copy and paste the provided tracking code into your website’s header. Our support team is also available to assist you if needed.
How does pricing work?
Plans are annual and priced on your monthly visitor volume rather than seats: Grow is $15,000/year up to 20,000 visitors, Scale is $30,000/year from 20,000 to 100,000, and Unlimited is custom above that. Unlimited seats, conversations and identified companies are included at every tier.
Is Captiwate GDPR / CCPA compliant?
Yes, we fully comply with GDPR and CCPA. Additionally, we offer customizable data privacy options to meet the specific needs of your customers.
I already have a chatbot on my website. Can I still use Captiwate?
Absolutely, Captiwate’s advanced chatbot, powered by the latest OpenAI technologies, can complement or replace your existing chatbot.
Why is it better to engage visitors this way?
Engaging visitors instantly through Captiwate allows you to connect with potential customers at their peak interest, leveraging the crucial moments when they are most likely to respond positively. This method significantly enhances lead conversion rates and outpaces competitors who delay contact.
I already use marketing analytics (eg. GA4) and product analytics tools (eg. Mixpanel). Why do I also need Captiwate?
While traditional analytics tools focus on retrospective data, Captiwate enables real-time engagement with potential customers, offering advanced data enrichment like company info and behavior insight tracking.
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Switching from Rep.ai? Migration included.
We take care of teams coming from Rep.ai — financially and during the move. Bring your current setup to a 30-minute walkthrough on your own website and leave with a plan.
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