Don't Route Your Leads. Connect With Them.

Captiwate turns website visitors into conversations in seconds, not days.
Companies using Captiwate see 30% more demos booked in addition to their traditional routing systems.
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Feature Comparison

Both Captiwate and Chili Piper aim to improve your lead conversion process, but with fundamentally different approaches.
What’s emerged, however, is that there are two distinct ways to do this:
Connecting with your visitors while they're on your site
Complex routing systems that process leads after they've submitted forms
Feature
Captiwate
Chili Piper
Website Visitor Identification
Intent Data & User Behavior
Real-Time Engagement
Phone only
Live Chat & Video Call Capabilities
Limited
Form Routing
SDR-to-AE Handoff
Complex Routing Rules
Limited
Pricing
From $250/month
From $1000 + $30 / user/month
The first approach works best when lead response times and the human touch are absolutely crucial, with the caveat that they require human attention and resources.

The second approach works for companies with complex routing needs and multiple teams, but often introduces delays between visitor interest and human connection.

Why Choose Captiwate? Strike While the Iron is Hot

Real-Time Alerts

Our advanced system notifies your sales team the moment a high-value lead lands on your website.

Immediate Engagement

Connect with prospects instantly through call or chat while their interest is at its peak.

Higher Conversion Rates

Turn warm leads into hot opportunities with timely, personalized interactions.

The Human Touch in a
Digital World

Personalized Approach

Equip your sales team with real-time visitor insights for truly tailored conversations.

Complex Sales Support

Perfect for high-value products and services that benefit from immediate expert guidance.

Build Lasting Relationships

Start meaningful conversations from the very first interaction.

When to Choose Warmly

Complex Routing Needs

Ideal for enterprises with multiple teams requiring sophisticated lead distribution rules.

Form-First Approach

Best for companies whose process requires collecting detailed information before human contact.

Multiple Product Lines

Designed for businesses with complex product offerings requiring specialized routing logic.

Pricing That Scales With Your Success

Not only do the two approaches differ, but the pricing does too.

While Chili Piper offers comprehensive routing features, their enterprise platform comes with enterprise pricing - especially at scale.

Captiwate might require more human attention, but the price allows you to start for free, and scales linearly, for a fraction of the cost.
Captiwate
Starter: Free foverer, up to 1,000 visitos
Startup: $249/month
Enterprise: $999/month
Chili Piper
Starter: Not available
Business:$1,440/mo
Enterprise: Custom

Choose the Right Solution for Your Sales Strategy

If You Need
Choose
Web-based, real-time video calls with high-value leads
Real-time alerts for high-intent visitors
Complex routing rules and logic
A solution for a large enterprise sales team

Choose the Right Solution for Your Sales Strategy

Don't let another high-value prospect slip away. Start converting more leads with real-time, personalized engagement.
Book a demo