Let AI answer. Let a human close.
Docket puts an AI agent on your site that answers product questions, qualifies visitors and books a meeting for later. Captiwate identifies who is on the page and lets a rep chat, call or video-call them right now — with AI chat covering the hours nobody is online.
Where Captiwate is different
A human picks up the high-intent visitor
Docket’s agent runs the whole conversation itself — it answers, qualifies, routes and books a meeting for later, and escalates to a person only when a question falls outside its approved knowledge. Captiwate identifies the visitor and then a rep chats, calls or video-calls them while they’re still on the page, with AI chat covering the hours nobody is online.
Live video and co-browsing, not just a booked slot
Docket’s best outcome is a meeting on the calendar with conversation context synced to the CRM. Captiwate lets that meeting happen now: one click opens a live video call or a co-browsing session on your site, and scheduling is there for the visitors who would rather pick a time.
Same visitor bands, less than half the price
Both vendors price on monthly visitors with unlimited seats, and the bands line up: up to 20,000, 20,000–100,000 and 100,000+. Docket’s Growth plan starts at $3K/month billed annually ($36,000/year) and Scale at $4K/month ($48,000/year). Captiwate is $15,000/year and $30,000/year for the same bands — with identification, live chat, video, AI chat and scheduling included.
Feature comparison: Captiwate vs Docket
Docket is an AI-first agent: it talks to every visitor by text or voice, qualifies them and books the meeting. Captiwate starts by identifying the visitor and puts a human rep in the conversation, with AI chat filling in when nobody is online.
| Feature | Captiwate | Docket |
|---|---|---|
| Company-level visitor identification | Included | Account recognition from IP and firmographic data |
| Person-level visitor identification | Included | Not listed publicly |
| Live chat with a human rep | Included | AI escalates to a human when it can’t answer; live rep chat not listed |
| Live video calls & co-browsing | Included | Not included |
| AI chat, 24/7 | Included | Text, voice and visuals; video avatar on Scale and above |
| AI voice conversations, 40+ languages | Live voice and video with a human rep instead | Included |
| Scheduling & click-to-meet | Included | Via Calendly, Chili Piper, HubSpot Meetings or RevenueHero |
| Real-time Slack / Teams alerts | Included | Slack and Teams integrations listed; visitor alerts not described |
| HubSpot & Salesforce sync | Two-way, every plan | Conversation context synced to Salesforce or HubSpot, every plan |
| Pricing model | Monthly visitors — unlimited seats | Monthly visitors — unlimited seats, billed annually |
| Compliance | SOC 2 Type II, ISO 27001, GDPR, CCPA | SOC 2 Type II, ISO 27001, GDPR; no EU data residency today (custom residency on Enterprise) |
| Free trial | No — custom demo on your site | No — custom demo on your site |
| Starting price | $15,000/year (Grow) | $36,000/year ($3K/month, Growth) |
Swipe sideways to see both columns →
Last verified: 2026-09-04 against docket.io (docketai.com redirects there), docket.io/pricing, docket.io/faqs, docket.io/integrations and docket.io/marketing-agent-for-websites. Feature availability as published by each vendor; “not listed publicly” means we could not find it on their pages. Docket prices are quoted as “starting at” on the annual billing basis shown on their pricing page.
Pricing: same bands, different numbers
Docket and Captiwate both price on monthly visitors with unlimited seats and no per-conversation charges, and both bill annually. The visitor bands are identical; the prices are not.
- Grow: $15,000/year, up to 20,000 monthly visitors
- Scale: $30,000/year, 20,000–100,000 monthly visitors
- Unlimited: Custom, 100,000+ monthly visitors
Billed annually. Unlimited seats, conversations, identified companies and co-browsing on every plan.
- Growth: from $3K/month billed annually ($36,000/year), up to 20,000 monthly visitors — text and voice agent, CRM sync, meeting booking, 7–14-day onboarding
- Scale: from $4K/month billed annually ($48,000/year), 20,000–100,000 monthly visitors — adds ABM targeting, multiple agents, video avatar, quarterly reviews
- Enterprise: Custom, 100,000+ monthly visitors — SSO/SAML, custom SLA, custom data residency
Billed annually; “starting at” prices, implementation and unlimited conversations included, no free trial. As listed on docket.io/pricing and docket.io/faqs, verified 2026-09-04.
Which one fits your motion?
Both tools engage visitors before a form is filled in. Pick by who you want in the conversation: an AI agent end to end, or your team with AI as backup.
“One thing that should get any business excited about Captiwate is when there is a call coming from a visitor. A user is calling the website — that is pretty cool, and that is the dopamine hit.”
Frequently asked questions
Can I migrate from Docket to Captiwate?
Yes. Captiwate takes care of teams coming from Docket financially and during the move. Setup is a single JavaScript snippet; from there you connect HubSpot or Salesforce, point alerts at Slack or Teams, train AI chat on your site and rebuild your qualification and routing as automation flows. Bring your current Docket personas and routing rules to a 30-minute walkthrough on your own website and leave with a plan.
How does Docket pricing compare to Captiwate’s?
Both are annual, priced on monthly visitors, with unlimited seats and conversations. Docket’s Growth plan starts at $3K/month billed annually — $36,000/year — for up to 20,000 monthly visitors, Scale starts at $4K/month ($48,000/year) for 20,000–100,000 visitors and Enterprise is custom above that (as listed on docket.io/pricing, 2026-09-04). Captiwate uses the same bands at $15,000/year (Grow), $30,000/year (Scale) and custom (Unlimited), with identification, live chat, video, co-browsing, AI chat and scheduling included.
Is Docket the same company as DocketAI, the “AI Sales Engineer”?
Yes. docketai.com now redirects to docket.io, and Docket’s own Series A post (July 2024, $15M led by Mayfield and Foundation Capital) carries a June 2026 note that the company has evolved from a revenue enablement platform into an agentic marketing platform. The website agent — now the “AI Marketing Agent” or “Inbound Demand Agent”, with the invitation-only Frameless form factor announced on August 13, 2026 — is the product this page compares.
Does Captiwate have an AI agent like Docket’s, and does Docket hand off to humans?
Captiwate includes AI chat on every plan: it answers questions, qualifies visitors and books meetings around the clock, and a rep can take over in chat, on a video call or in a co-browsing session the moment a high-intent visitor is on the page. Docket’s agent runs the conversation itself by text or voice in 40+ languages and, per its FAQ, escalates to a human when a question is outside its approved knowledge; a live chat, call or video product for reps is not listed on its pages.
Is there a free trial?
No, a free trial is not available today. We offer a fully customized demo built around your website, so you can see how Captiwate would work on your live site before committing.
Do I need a developer to set up Captiwate?
No. Adding Captiwate is a single JavaScript snippet, similar to Google Analytics. Our team handles the full setup and most customers are live within minutes — no engineering resources required.
Want the numbers first? See pricing →
Switching from Docket? Migration included.
We take care of teams coming from Docket — financially and during the move. Bring your current setup to a 30-minute walkthrough on your own website and leave with a plan.
4.8 on G2