Chat that sells — not a support queue priced per seat
LiveChat is customer-service chat from Text, Inc., billed per agent per month with ticketing, chatbots and AI sold as separate products. Captiwate is sales-first: it identifies the company and person on your site, then a rep chats, calls or video-calls them live — with AI chat after hours and unlimited seats at one price.
Where Captiwate is different
Your rep knows who they’re talking to
LiveChat’s Customer Details panel shows what the visitor typed or what you pass in: name, email, location, pages visited. Captiwate identifies the visiting company and the person before the first message, so a rep opens the chat knowing it is a target account on the pricing page — not an anonymous visitor #4,812.
Video and co-browsing are built in
On LiveChat, voice, video and screen sharing come from the SnapCall app in the marketplace, and the agent sends the invitation. Captiwate’s live video calls and co-browsing run inside the visitor’s tab on every plan — no extra app, no download, and the rep can walk the visitor through your product on their screen.
Seats don’t move the price
LiveChat bills $19–$79 per agent per month and caps how many visitors you can track (100, 400 or 1,000). Captiwate is priced on monthly visitors — from $15,000/year — with unlimited seats, conversations and identified companies, so adding SDRs or AEs costs nothing extra.
Feature comparison: Captiwate vs LiveChat
LiveChat is a live-chat tool for support teams, with ticketing, chatbots and an AI Agent available as separate products from the same company. Captiwate starts from who the visitor is and adds the conversation on top: chat, video, co-browsing, AI and booking.
| Feature | Captiwate | LiveChat |
|---|---|---|
| Company-level visitor identification | Included | Not listed publicly — shows name, email, location, pages visited |
| Person-level visitor identification | Where lawful | Only what the visitor types or you pass in via custom parameters |
| Live chat with a human rep | Included | Included |
| Live video calls from the website | Built in, every plan | Via SnapCall marketplace app; agent sends the invite |
| Co-browsing | Included | Screen sharing via SnapCall; co-browsing not listed |
| AI chat, 24/7 | Included, unlimited | AI Agent sold on Text plans, billed per resolution; Copilot reply suggestions included |
| Scheduling & click-to-meet | Included | Not listed publicly |
| Real-time Slack / Teams alerts | Included | Slack via marketplace; Teams not listed publicly |
| HubSpot & Salesforce sync | Two-way, every plan | Marketplace apps: contacts, leads, transcripts; plan not stated |
| Ticketing, help center, shared inbox | Not a helpdesk | HelpDesk and KnowledgeBase, separate subscriptions |
| Visitors tracked at once | Unlimited | 100 / 400 / 1,000 by plan; custom on Enterprise |
| Pricing model | Monthly visitors — unlimited seats | Per agent per month, four tiers |
| Compliance | SOC 2 Type II, ISO 27001, GDPR, CCPA | GDPR, HIPAA (Enterprise), CSA STAR, EU or US data storage; SOC 2 / ISO 27001 not listed publicly |
| Free trial | No — custom demo on your site | 14-day trial, no credit card |
| Starting price | $15,000/year (Grow) | $19 per agent/month (Starter, annual) |
Swipe sideways to see both columns →
Last verified: 2026-09-04 against livechat.com/pricing, livechat.com, livechat.com/features, livechat.com/ai, livechat.com/features/security, LiveChat’s in-chat voice, video & screen-sharing page, its Customer Details and SnapCall help articles, the HubSpot and Salesforce marketplace listings, and text.com/pricing. Feature availability as published by each vendor; “not listed publicly” means we could not find it on their pages — confirm with LiveChat before deciding. LiveChat prices are per agent per month on annual billing as shown on their pricing page.
Pricing: per agent vs. one number
LiveChat charges per agent per month and caps tracked visitors by tier; the autonomous AI Agent, ChatBot and HelpDesk are separate subscriptions. Captiwate sells annual plans on a single number — your monthly visitors — with seats, conversations, identified companies and AI chat unlimited.
- Grow: $15,000/year, up to 20,000 monthly visitors
- Scale: $30,000/year, 20,000–100,000 monthly visitors
- Unlimited: Custom, 100,000+ monthly visitors
Billed annually. Unlimited seats, conversations, identified companies and co-browsing on every plan.
- Starter: $19 per agent/month annual ($25 monthly) — 1 agent, 100 visitors tracked, 60-day chat history, 1 campaign
- Team: $49 per agent/month annual ($59 monthly) — unlimited agents, 400 visitors tracked, unlimited history, basic reporting
- Business: $79 per agent/month annual ($89 monthly) — 1,000 visitors tracked, advanced reporting, work scheduler, SMS & Apple Messages
- Enterprise: Custom — custom tracking limit, SSO, HIPAA, white-label widget, SLAs, dedicated onboarding
- Add-ons: autonomous AI Agent on Text plans from $19 per user/month for 10 resolutions; ChatBot and HelpDesk are separate subscriptions from $19 per user/month annual
Per agent, annual prices shown; monthly billing is $25 / $59 / $89. 14-day free trial, no credit card. SnapCall voice and video is a marketplace app with its own trial; price not published. As listed on livechat.com/pricing, text.com/pricing, chatbot.com/pricing and helpdesk.com/pricing, verified 2026-09-04.
Which one fits your team?
LiveChat is the right pick for a support team that needs ticketing and a large agent pool. Captiwate is for a sales team that wants to talk to identified visitors. Pick by which conversation you need the website to start.
“One thing that should get any business excited about Captiwate is when there is a call coming from a visitor. A user is calling the website — that is pretty cool, and that is the dopamine hit.”
Frequently asked questions
Can I migrate from LiveChat to Captiwate?
Yes. Captiwate takes care of teams coming from LiveChat financially and during the move. Setup is a single JavaScript snippet; you swap the widget, connect HubSpot or Salesforce, point alerts at Slack or Teams and your reps are chatting again — this time with the visiting company and person identified, plus video, co-browsing and AI chat after hours. Bring your current LiveChat setup to a 30-minute walkthrough and leave with a plan.
How does LiveChat pricing compare to Captiwate’s?
They are different models. LiveChat is billed per agent: Starter at $19, Team at $49 and Business at $79 per agent per month on annual billing ($25, $59 and $89 monthly), Enterprise by quote, with tracking limits of 100, 400 and 1,000 visitors (as listed on livechat.com/pricing, 2026-09-04). The autonomous AI Agent, ChatBot and HelpDesk are separate subscriptions on top. Captiwate is annual and priced on monthly visitors: Grow is $15,000/year up to 20,000 visitors, Scale is $30,000/year up to 100,000, Unlimited is custom — with unlimited seats, conversations, identified companies and AI chat included. For a two-agent support desk LiveChat is far cheaper; for a sales team of ten with CRM sync, video and AI, the numbers converge.
Does LiveChat identify which company is visiting?
Not on its published pages. LiveChat’s Customer Details show name, email, location, IP, device, pages visited and visit history, plus any custom parameters you pass in — it does not list reverse-IP or identity resolution. Captiwate identifies the visiting company and, where lawful, the person, and shows it to the rep before the chat starts, with unlimited identified companies on every plan.
Can LiveChat do video calls like Captiwate?
Yes, through the SnapCall app in LiveChat’s marketplace: the agent sends an in-chat call invitation and the visitor joins voice, video or screen sharing without installing anything. SnapCall has its own 14-day trial and LiveChat does not publish its price. Captiwate’s video calls and co-browsing are part of the platform on every plan, and the rep can guide the visitor on the visitor’s own screen.
Does Captiwate have AI like LiveChat’s?
Both have it, but at different layers. LiveChat includes Copilot assists for agents — reply suggestions, text enhancement, tags and chat summaries — and sells the autonomous AI Agent on Text plans billed per resolution (from $19 per user/month for 10 resolutions, overage $49.50 per 50). Captiwate’s AI chat runs 24/7 on every plan, answers questions, qualifies the visitor and hands hot prospects to a live rep — included, not metered.
Is there a free trial?
No, a free trial is not available today. We offer a fully customized demo built around your website, so you can see how Captiwate would work on your live site before committing.
Do I need a developer to set up Captiwate?
No. Adding Captiwate is a single JavaScript snippet, similar to Google Analytics. Our team handles the full setup and most customers are live within minutes — no engineering resources required.
Want the numbers first? See pricing →
Switching from LiveChat? Migration included.
We take care of teams coming from LiveChat — financially and during the move. Bring your current setup to a 30-minute walkthrough on your own website and leave with a plan.
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