Know who is on your site, then sell to them live
Zoho SalesIQ is a low-cost live chat, chatbot and visitor-tracking tool that is strongest inside the Zoho suite. Captiwate is built for sales: it identifies the visiting company and person, then a rep chats, calls or video-calls them while they are still on the page — with AI chat after hours and unlimited seats at one price.
Where Captiwate is different
Know the company before anyone types
SalesIQ shows a visitor’s location, pages and time on site, and names their company once they hand over a work email — or via a Clearbit Reveal or Leadberry account you pay for separately. Captiwate identifies the visiting company and, where lawful, the person while they are still anonymous, so a rep can step in on the pricing page instead of waiting for a form.
Video and co-browsing on every plan
SalesIQ added native video calls in its Summer ’26 release, but only on the Enterprise plan; audio calls and screen sharing start at Professional. Captiwate puts live video, co-browsing and one-click booking in the visitor’s tab on every plan, and AI chat covers the hours nobody is online.
One number instead of seats plus tracking blocks
SalesIQ is cheap per seat — from about $7 per operator per month billed annually — but every rep is a licence, chatbot sessions are capped and visitor tracking is sold in add-on blocks once you pass 50K–200K a month. Captiwate is priced on monthly visitors — from $15,000/year — with unlimited seats, conversations and identified companies.
Feature comparison: Captiwate vs Zoho SalesIQ
SalesIQ is a broad engagement tool: chat, bots, messaging channels and tracking for marketing, sales and support, priced per operator. Captiwate starts from identification and adds the live sales conversation on top. The table shows what each vendor lists on its own pages.
| Feature | Captiwate | Zoho SalesIQ |
|---|---|---|
| Company-level visitor identification | Included | From the visitor’s email domain (Enterprise) or via Clearbit Reveal / Leadberry add-ons (Professional+) |
| Person-level visitor identification | Included | Once the visitor shares an email, fills a form or is matched in CRM |
| Live chat with a human rep | Included | Free: 100 chat sessions/month; Basic: 1,000; Professional+: unlimited |
| Live video & audio calls from the website | Included | Audio on Professional+; video on Enterprise only (Summer ’26 release) |
| Co-browsing | Included | Not listed; screen sharing on Professional+, remote access via Zoho Assist |
| AI chat, 24/7 | Included, unlimited | Answer Bot and Zia Agents on Professional+; bot sessions capped at 25K–200K/month by plan |
| Scheduling & click-to-meet | Included | Via the Zoho Bookings integration, Professional+ |
| Real-time Slack / Teams alerts | Included | Zoho Cliq natively; Slack and Teams are not on the integrations page (webhooks or Zoho Flow) |
| HubSpot & Salesforce sync | Two-way, every plan | Salesforce: one-way push of leads, contacts and transcripts. HubSpot: chat events to HubSpot analytics only (Professional+, needs HubSpot Enterprise) |
| Zoho CRM, Zoho Desk & messaging channels (WhatsApp, Instagram, Messenger) | Not included | Zoho CRM on every plan; messaging channels from Basic |
| Pricing model | Monthly visitors — unlimited seats | Per operator per month + visitor-tracking add-on blocks |
| Compliance | SOC 2 Type II, ISO 27001, GDPR, CCPA | Zoho-wide: SOC 2 Type 2, ISO 27001 / 27017 / 27018 / 27701, GDPR, CCPA; EU data centres in Amsterdam and Dublin |
| Free trial | No — custom demo on your site | 15-day trial, no card; free plan for 3 operators |
| Starting price | $15,000/year (Grow) | Free; paid from $10/operator/month (about $7 billed annually) |
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Last verified: 2026-09-04 against zoho.com/salesiq/pricing.html, zoho.com/salesiq/pricing-comparison.html, zoho.com/salesiq, zoho.com/salesiq/integration.html, zoho.com/salesiq/whats-new.html, the SalesIQ integration guides on help.zoho.com and zoho.com/compliance.html. Feature availability as published by each vendor; “not listed” means we could not find it on those pages — confirm with Zoho before deciding. Zoho’s pricing page shows prices per selected currency; the dollar figures here are as listed by Capterra and Salespanel (third party).
Pricing: per operator vs. one number
SalesIQ sells monthly or annual plans per operator, with tracked visitors, chatbot sessions and operator chat sessions capped by plan and visitor-tracking add-on blocks above the cap. Captiwate sells annual plans on a single number — your monthly visitors — with nothing metered on top.
- Grow: $15,000/year, up to 20,000 monthly visitors
- Scale: $30,000/year, 20,000–100,000 monthly visitors
- Unlimited: Custom, 100,000+ monthly visitors
Billed annually. Unlimited seats, conversations, identified companies and co-browsing on every plan.
- Free: $0 — 3 operators, 10K visitors/month tracked, 100 operator chat sessions/month, no chatbots
- Basic: $10/operator/month (about $7 billed annually) — 50K visitors, 1,000 chat sessions, 1 chatbot with 25K bot sessions, messaging channels
- Professional: $17/operator/month (about $12.75 annually) — 100K visitors, unlimited chat sessions, 5 chatbots, Answer Bot, audio calls, screen sharing, Zoho Bookings
- Enterprise: $25/operator/month (about $20 annually) — 200K visitors, 10 chatbots, video calls, company profile enrichment, audit logs
Per operator. Visitor-tracking add-ons from 100K to 5M visitors/month are priced separately and not listed on the page. 15-day trial, no credit card. Plan contents from zoho.com/salesiq/pricing.html; dollar figures as listed by Capterra (monthly) and Salespanel (annual), third party, verified 2026-09-04.
Which one fits your motion?
Both tools are honest about what they do. Pick by what you want to happen when a good-fit company lands on your site.
“One thing that should get any business excited about Captiwate is when there is a call coming from a visitor. A user is calling the website — that is pretty cool, and that is the dopamine hit.”
Frequently asked questions
Can I migrate from Zoho SalesIQ to Captiwate?
Yes. Captiwate takes care of teams coming from Zoho SalesIQ financially and during the move. Setup is a single JavaScript snippet that replaces the SalesIQ widget; from there you connect HubSpot or Salesforce, point alerts at Slack or Teams, and your reps get company and person identification, live chat, video and co-browsing on day one. Bring your current SalesIQ setup — bots, triggers, departments — to a 30-minute walkthrough and leave with a plan.
How does Zoho SalesIQ pricing compare to Captiwate’s?
They are different models. SalesIQ is billed per operator: a free plan for 3 operators and 10K tracked visitors, then Basic, Professional and Enterprise at $10, $17 and $25 per operator per month, or about $7, $12.75 and $20 billed annually (Zoho’s page shows prices per currency; these figures are as listed by Capterra and Salespanel, 2026-09-04). Each plan caps tracked visitors at 50K, 100K or 200K a month, with add-on blocks above that, and caps chatbot sessions. Captiwate is annual and priced on monthly visitors: Grow is $15,000/year up to 20,000 visitors, Scale is $30,000/year up to 100,000, Unlimited is custom — with unlimited seats, conversations and identified companies included.
Does Zoho SalesIQ have video calls?
Yes, since its Summer ’26 release — native video calls from the chat window, listed on Zoho’s plan comparison for the Enterprise plan only. In-chat audio calls and screen sharing are available from the Professional plan, and remote access runs through Zoho Assist. Captiwate includes live video calls and co-browsing on every plan, started by the rep in one click while the visitor is on the page.
Does Zoho SalesIQ identify which companies visit my site?
Partly. SalesIQ tracks anonymous visitors by cookie — location, pages, time on site, lead score — and names the company once it has a work email, either through Zia company profile enrichment (Enterprise plan) or through a Clearbit Reveal or Leadberry account you connect on Professional and above. Captiwate identifies the visiting company while the visitor is still anonymous, adds person-level identification where lawful, and shows it to the rep before the first message.
Does Captiwate work with HubSpot and Salesforce the way SalesIQ works with Zoho CRM?
Yes. Captiwate syncs two-way with HubSpot and Salesforce on every plan, so identified companies, conversations and meetings land on the record and CRM data flows back to the rep. SalesIQ is native to Zoho CRM; its Salesforce integration pushes visitors, leads and transcripts one way, and its HubSpot integration sends chat events to HubSpot analytics rather than syncing contacts. If your CRM is Zoho, SalesIQ is the more natural fit.
Is there a free trial?
No, a free trial is not available today. We offer a fully customized demo built around your website, so you can see how Captiwate would work on your live site before committing.
Do I need a developer to set up Captiwate?
No. Adding Captiwate is a single JavaScript snippet, similar to Google Analytics. Our team handles the full setup and most customers are live within minutes — no engineering resources required.
Want the numbers first? See pricing →
Switching from Zoho SalesIQ? Migration included.
We take care of teams coming from Zoho SalesIQ — financially and during the move. Bring your current setup to a 30-minute walkthrough on your own website and leave with a plan.
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