Software Lists / Sales Engagement Platforms / Hotjar

Hotjar

Behaviour Analytics & Heatmaps
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G2 Rating
4.3
Pricing
Free tier; paid from $32/month
Best For
Marketing and UX teams that want to understand why visitors aren't converting through heatmaps, session recordings, and surveys.
Category
Sales Engagement Platforms
Use Case
Behaviour Analytics & Heatmaps
G2 Reviews
319
Last Reviewed
May 5, 2026

What Hotjar does

Hotjar is the most widely used behaviour analytics tool for CRO — combining heatmaps, session recordings, and on-site surveys to reveal exactly where and why visitors aren't converting.

Key features

• Heatmaps showing click, scroll, and move behaviour

• Session recordings to watch real visitor journeys

• On-site surveys and feedback widgets

• Funnel analysis to identify drop-off points

• Integrations with GA4, HubSpot, and Slack

We publish this list and have a product in this space — here's our honest read

Captiwate's take

Hotjar is the default starting point for any CRO programme — affordable, fast to set up, and gives immediate visual insight into where users click, scroll, and drop off. The limitation is it shows you what's happening, not why. Best combined with a dedicated A/B testing tool like VWO.

Last reviewed
May 5, 2026

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