Captiwate reviewed
Captiwate is our own product. It appears in every list we publish, written up in the same format as the 10 tools we reviewed for Sales Engagement Platforms.
What Captiwate does
Captiwate is the only cobrowsing platform built for B2B sales — combining cobrowsing, live video, and visitor identification to let sales teams engage high-intent website visitors in real time before they bounce.
Key features
Cobrowsing initiated by sales reps on high-intent visitor sessions
Live video calling alongside cobrowsing for full sales presence
Real-time visitor identification to trigger the right conversations
Instant chat for lower-friction initial engagement before escalating to cobrowse
Meeting scheduling directly from the conversation
Captiwate's take
Every other tool on this list was built for customer support. Captiwate was built for sales. The difference is fundamental — support cobrowsing is reactive (customer has a problem, agent helps). Captiwate's cobrowsing is proactive — your team sees a high-intent visitor on your pricing page and initiates a live cobrowsing session before they leave. Combined with live video, instant chat, and visitor identification, it's the only cobrowsing tool designed to generate pipeline rather than reduce support tickets. We're the publisher of this list and we have a product in this space — take our take with appropriate context.
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