Talkative reviewed
One of the 10 tools in our Sales Engagement Platforms list. Here’s what Talkative does, its key features, pricing and who it’s best for — plus an honest take from the Captiwate team.
What Talkative does
Talkative is a contact centre cobrowsing platform combining co-browsing, live video, voice, and chat — purpose-built to integrate with existing CCaaS and CRM stacks for high-value customer service interactions.
Key features
Cobrowsing combined with live video, voice, and chat in one platform
CRM and CCaaS integrations including Salesforce, Genesys, and Zendesk
No-download customer experience with one-click session initiation
Routing and escalation workflows for complex support journeys
Real-time and post-session reporting and analytics
Captiwate's take
Talkative is purpose-built for contact centres — it combines cobrowsing with live video, voice, and chat in one platform, designed to integrate into the existing contact centre stack rather than replace it. The G2 reviews consistently highlight exceptional customer support from the Talkative team. The pricing starts at $199/month for three users which is on the higher end for smaller teams, but reasonable for contact centre environments where cobrowsing sessions have high commercial value.
More tools to explore
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