Zoho Assist reviewed
One of the 10 tools in our Sales Engagement Platforms list. Here’s what Zoho Assist does, its key features, pricing and who it’s best for — plus an honest take from the Captiwate team.
What Zoho Assist does
Zoho Assist includes cobrowsing as part of its remote support suite — an affordable, GDPR-compliant option for teams already in the Zoho ecosystem who want cobrowsing without adding a standalone vendor.
Key features
Cobrowsing integrated into Zoho Assist remote support sessions
Annotation, laser pointer, and remote control within shared sessions
Works across desktop browsers and mobile devices without downloads
GDPR-compliant with field masking for sensitive data
Deep integration with Zoho CRM and Zoho Desk
Captiwate's take
Zoho Assist's cobrowsing is a solid, affordable option for teams already in the Zoho ecosystem. It's not the most feature-rich standalone cobrowsing tool — the annotation and control features are more basic than Cobrowse.io or Surfly — but the tight integration with Zoho CRM and the affordable pricing make it a natural choice for SMBs that don't want to add another vendor. Outside of Zoho, the case for it weakens considerably.
More tools to explore
From the same category
See how Captiwate fits into your stack
You’ve done the research. Now see how real-time buyer engagement fits alongside the tools you’re already using.
Book a demo