TeamViewer reviewed
One of the 10 tools in our Sales Engagement Platforms list. Here’s what TeamViewer does, its key features, pricing and who it’s best for — plus an honest take from the Captiwate team.
What TeamViewer does
TeamViewer is the world's most widely used remote access platform with built-in cobrowsing — a reliable choice for IT support teams that want cobrowsing alongside remote desktop in a single enterprise-grade tool.
Key features
Browser-based cobrowsing without customer downloads
Remote desktop access alongside cobrowsing in one platform
Annotation and pointer tools for guided sessions
Enterprise-grade security with end-to-end encryption
Integrations with ServiceNow, Salesforce, and major ITSM tools
Captiwate's take
TeamViewer is the most widely recognised remote access tool in the world, and its cobrowsing capability is a natural extension of that. For IT support teams already using TeamViewer for remote desktop, the cobrowsing feature is a no-brainer add-on. For pure-play cobrowsing use cases in sales or customer success, it's not the specialist tool — Cobrowse.io or Fullview will serve better. But for enterprise IT and helpdesk environments, TeamViewer's brand recognition and reliability are hard to argue with.
More tools to explore
From the same category
See how Captiwate fits into your stack
You’ve done the research. Now see how real-time buyer engagement fits alongside the tools you’re already using.
Book a demo