Glance reviewed
One of the 10 tools in our Sales Engagement Platforms list. Here’s what Glance does, its key features, pricing and who it’s best for — plus an honest take from the Captiwate team.
What Glance does
Glance is a pioneer in enterprise cobrowsing, trusted by Fortune 500 financial services and insurance companies for secure, DOM-based real-time customer collaboration — with proactive session initiation and 394% proven ROI.
Key features
DOM-based cobrowsing with full-fidelity rendering across any web session
Proactive session initiation triggered by business rules and AI signals
Screen sharing, mobile camera streaming, and cobrowsing in one platform
ISO 27001 and SOC 2 Type 2 compliance for enterprise security
API and SDK integration with any CRM, CCaaS, or custom system
Captiwate's take
Glance is a pioneer — one of the earliest DOM-based cobrowsing platforms and still the preferred choice for large financial services and insurance enterprises. The 394% ROI claim is backed by real enterprise deployments. The trade-off is that it's built for the largest, most complex enterprise environments — implementation requires IT involvement and the product isn't self-serve. Not the right tool for SMBs or fast-moving sales teams.
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