Turn Customer Risk Into Customer Success. Proactively.
Your customers are showing you exactly when they need help and when they're ready to grow. Stop waiting for support tickets and renewal conversations. Connect with them the moment it matters most.
Churn Signals Hidden in Silence: You see usage dropping, features abandoned, logins decreasing - but by the time you reach out, they've already mentally checked out
Support Ticket Firefighting: Customers only contact you when they're frustrated, turning every interaction into damage control instead of relationship building
Expansion Opportunities Missed: Power users explore advanced features, hit usage limits, invite teammates - but you don't know until the renewal conversation
One-Size-Fits-All Outreach: Quarterly check-ins and automated health scores treat your enterprise customer the same as your startup user
Transform customer signals into proactive success with Captiwate
Customer Success That Actually Succeeds
Catch Problems Before They Become Churn
Identify customers showing distress signals - declining usage, error patterns, or help page visits - and connect instantly with personalized support before they consider alternatives.
VIP Experience for Every Customer
Transform routine interactions into white-glove service. When customers visit your help center or knowledge base, offer instant expert assistance instead of letting them struggle alone.
Strike While Expansion Opportunity Is Hot
Know exactly when customers are exploring upgrade features, hitting usage limits, or researching add-ons. Connect them with the right CS expert while interest and intent are highest.
Proactive Customer Intelligence That Prevents Churn
Usage Pattern Analysis: Spot declining engagement before customers mentally check out
Feature Abandonment Alerts: Get notified when key feature adoption drops
Help-Seeking Behavior: Track knowledge base visits, error pages, and support searches
Feature Exploration Tracking: See when customers test premium or advanced features
Usage Limit Monitoring: Catch customers approaching plan thresholds
Team Growth Signals: Track when customers invite colleagues or explore collaboration features
Real-Time Behavioral Insights: Beyond login frequency to actual engagement quality
Context-Rich Interactions: Every conversation starts with complete customer journey context
Personalized Intervention Triggers: Custom alerts based on your customer lifecycle stages
From Reactive Support to Proactive Success
The Traditional Way:
The Captiwate Way:
Ready to streamline your sales process?
