Turn free trial users into paying customers. Instantly.
Strike while usage is high. Convert while intent is strongest.
Your free trial users are already experiencing value. Don't lose them to generic emails and delayed demos — connect with them at peak engagement.
Hey Dana Saw you're exploring API access — want me to walk you through Enterprise? I'm free right now, no scheduling needed.
How the free trial conversion problem is costing you revenue
Trial usage is the strongest buying signal you have — and most PLG teams still can't act on it while it's happening.
Silent trial usage
You see what they're doing in your product but can't reach them at peak engagement moments.
Generic nurture sequences
Everyone gets the same drip campaign, regardless of whether they're power users or haven't logged in.
Demo scheduling friction
By the time you book that demo call, trial momentum has died and your competitor already closed the deal.
No context for sales calls
Your sales team goes in blind, not knowing which features drove interest or where users got stuck.
The status quo is expensive. The fix is one click.
Your power users are on your website right now
Turn high-intent trial users into paying customers with Captiwate. While your competitors send generic “How's your trial going?” emails, you're having real conversations with users who are already experiencing value.
Strike at peak engagement
Know exactly when trial users hit their aha moment. Behavioral triggers identify power users exploring premium features, hitting usage limits, or visiting pricing pages — then surface your team to close the deal.
Instant human connection
Skip the “let's schedule a call next week” dance. One click connects you face-to-face with engaged trial users while they're actively using your product. No apps, no downloads — just real conversations at peak interest.
Context-rich conversations
Your sales team knows exactly which features users love, where they're getting stuck, and what upgrade path makes sense before the conversation even starts.
PLG sales intelligence that converts
Score every trial user on real product behavior, then hand your sellers the segment and the moment.
User behavior scoring
- Feature adoption tracking: See which premium features trial users are exploring.
- Usage pattern analysis: Identify power users vs. casual browsers automatically.
- Upgrade intent signals: Spot users checking pricing pages, hitting limits, or exploring team features.
- Usage momentum: Track increasing activity patterns that signal buying intent.
For sellers
Perfect timing alerts
Your sales team gets instant notifications when:
- Trial users hit usage limits or explore premium features
- Power users visit pricing or upgrade pages
- Team leaders start inviting colleagues
- High-value accounts show buying signals
The products behind the play
Go deeper on the pieces that make PLG sales work in real time.
Visitor Identification & Intent Detection
Identify who is on your site — by company, contact, and intent signal — so you know which trial users to engage before they raise a hand.
Co-Browsing
Guide high-intent users through your product in real time. See what they see, walk them past the stuck point, and drive faster decisions.
Automation Flows
Turn behavior into triggers. Route the right trial users to the right reps at the right time, with personalized engagement that fires automatically.
Convert while intent is strongest
See Captiwate surface your power users while they're still in your product — and connect your team at the exact moment of curiosity.